Our Service Model

Modernization

Why modernize? It makes your organization more efficient, resilient, and sustainable. This means that Modernization is about a lot more than just your technology. It is about your organization, your identity and mission, and how you provide value to your customers, your stakeholders, your team.

Modernization is not a buzz word for us. It involves taking a long hard look at your practices, these include business practices, IT practices, management practices, etc., establishing baseline performance, cost, and risk measurements, then looking for ways to improve these practices, the benefits of modernization will then be clear based on the KPIs, KCIs, and KRIs that we measured at the inception.

This not only shows you the value of your modernization efforts. It holds us, your technology integraters, and your teams accountable and their efforts–successes and failures–transparent.

Automation

We modernize practices in order to make them more efficient. For practices that rely on technology that means automation!

Example: Automating your CI/CD pipeline means going directly from uploading your code to a repo to building a container ready for deployment with a touch of a button.

Example: Automating your Cloud deployment means following set business rules (deploy all business applications to Azure and all operational apps to AWS) or testing container or VM deployment on various Cloud platforms for performance and cost factors, then deploying, all at the touch of a button.

To bring the best-in-class automation to your organization we partner with industry leading software companies and have trained our people in their implementation and use.

Innovation

The end result of Modernization and Automation is Innovation. When your workforce is freed up from the mundane day-to-day tasks that a machine can do, they are free to create solutions, design new strategies for tackling goals, building new practices, etc. Innovation comes from motivation but also freeing the trapped capacity of your workforce through automation.

Data Driven Decisionmaking

As we Modernize your practices we assess baseline measures of performance, cost, and risk. We then track these metrics as Key Performance, Cost, and Risk Indicators. These metrics are then displayed on dashboards for management to assess and use for decisionmaking. This gives you great insight into your organization, reduces the need for a lot of face-to-face “reporting” meetings, creates metrics for evaluation, and other benefits.

We also expect you to hold us accountable in the same way and as we roll out our Modernization, Automation, and Innovation implementations we use these metrics and reporting mechanisms to be fully transparent with you!

Agile

We are certified Scrum@Scale practitioner and can help your organization adopt various agile methodologies in addition to or instead of Scrum. This includes SecOps, SecDevOps, DataOps, and other related methodologies. We partner with industry leaders to bring best-in-class training to your organization.

Cloud Computing

Most organizations today are either doing Cloud Computing or preparing to. Whether you are considering a full cloud deployment or a hybrid solution, we can help you build automated Infrastructure as Code solutions that make your systems optimal and resilient for Cloud Computing.

While implementing and maintaining cloud computing is not within our scope, we partner with industry leading Cloud Computing companies who bring best-in-class cloud computing solutions.

ITIL 4

We are trained and expert in implementing ITIL 4 solutions. This means helping your organization change the way you are organized, creating new governance bodies, building new capabilities, training, or whatever our initial engagement discovers, we will help you achieve your long-term goals for service provisioning, security, and automation.

DataOps

No modernization effort is complete without a robust engagement with your data needs. We recommend an approach where you consider data your second highest priority, immediately after your people. Being able to operationalize data to purpose in the right time frame is essential to the success of your organization. We can help you design the right DataOps team for your organization and help you design data pipelines and with partners your cloud migration of data.

Whether within our team or through our partnerships, CSS-LUCAS can help you achieve all your Modernization and Automation goals. We look forward to hearing from you and helping you on your way to success.